Reservation Policies
We encourage you to print and attach a copy of these policies to your reservation coupon.

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Reservations Required 50% deposit at booking and balance must be received 30 days prior arrival date for Summer Rate (May 01 to Dec 15), for High Season (Dec 16 to April 30) balance must be at office 90 days before arrival date. If you reservations is for a date within less than the specify time, please send check for 100% of your balance. If payment is not received within the above mentioned period, the reservation will be subject to availability and may be cancelled, and the Company will no longer have the obligation to provide the services described in the confirmation coupon. A 19% tax will be applied to the rates. Payments: Wire Transfers and Paypal

Changes of dates of stay
If the clients wish to change the date of stay, The Company will have to be contacted directly at info@playacarvacationrentals.com. or telephone number +52 (984)873-0418 or Fax +52(984)873-0539. All request for changing the date of stay will be subject to availability and may or not be subject to additional charges, according to seasonal rates.
In the event that the Company accepts the requested change of dates of stay, and the client is subject to a refund, the transaction will be done in the same way that payment was done.

Cancellations and Refunds
For cancellations send e-mail to info@playacarvacationrentals.com..
LOW SEASON, Cancellations made (30) days before arrival date are entitled to a 90% refund over the total of stay.
HIGH SEASON & ALL MAJOR HOLIDAYS, Cancellations made (90) days before arrival date are entitled to a 90% refund over the total of stay.
Cancellations made between 1 or 29 days in low season and/or 1 or 89 days in high season and major holidays are not subject to refunds.
Client accepts that refunds may be subject to a bank or mail commission and or expenses.
Please send the Company a copy of your receipt via fax at +52(984)873-0539 to the attention of the Reservation Department, with the reference of your confirmation number.

Weekly Rates: Apply to 7 night or longer reservations. Special monthly rates are available upon request.
Maximum occupancy
Two persons per bedroom. Extra person subjet to a $25.00 Usd charge per night.
Security Deposit
Required at check-in and refunded at check out, after inventory inspection.

PLAYACAR BEACH PROPERTIES agrees to provide its clients reserving through this Web Site with the accommodations described in the reservation coupon.
For guaranteed reservations, in the unlikely event that the Company cannot provide the services mentioned in the reservation coupon, The Company would accommodate its client in a property with at least the same quality in the Playacar or Playa del Carmen Area, at no additional cost or expense for the client.
Limitations of Liability and Indemnity
Playacar Vacation Rentals (PVR) and Playacar Beach Properties, S de RL de CV ( PBP) – rental and marketing agents for properties in Playa del Carmen and the Riviera Maya -- along with the owners of the properties and on site property managers shall not be held liable for any claim, loss, damage, cost or expense of any nature whatsoever incurred by any person occupying or visiting the accommodations, arising out of a) personal injury, health problems, accident or death, (b) property loss, (c) physical or mental impairment and/or (d) inconvenience resulting from any act of war, natural disaster, governmental act, or any other event or cause.
Upon payment for accommodations each guest hereby indemnifies PVR, PBP and the owners, along with their employees, families or representatives while at the property being rented or in connection with travel to and from Mexico or the property.

Additional Rules and Regulations
• The guest is responsible for any missing or damaged items in the units belonging to the owner. The costs for the repair or replacement of these items will be charged to the guest.
All items are specifically inventoried by each unit's respective property management agent for each unit.
• The guest acknowledges that it is not recommended to drink water from any other source than the bottled Electropura or Cristal water provided in each unit.
• PVR, PBP, the property managers and the owners they represent are not responsible for any cases of theft or replacement of stolen valuables from the unit during the guest's stay. The guest acknowledges that it is the responsibility of the guests to keep the entrance door closed and locked, and balcony doors closed and locked while absent. Any lost item belonging to guests is the responsibility of the guest.
• Any behavior deemed inappropriate by the property managers, including excessive noise, throwing items from the balconies, destruction of property, behavior resulting in complaints from other guests, etc., may result in eviction, and in legal cases, notification of the authorities. In such cases, no refunds will be made.



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